Stack Veterinary Hospital

Stack Veterinary Hospital is an independent veterinary clinic in Syracuse that treats dogs and cats. Its services include routine preventive care, dental treatment, surgery, and emergency care for established clients during regular office hours. The hospital lists AAHA accreditation, AAHA End-of-Life Care accreditation, and Cat Friendly Practice recognition.

Services

•Care for dogs and cats
•Wellness exams and preventive care
•Pet wellness care plans
•Core and risk-based vaccinations
•Prescription parasite prevention
•Senior pet care, including recommended 6-month checkups
•Dental care, professional cleanings, digital dental X-rays, and extractions
•Surgery
•Spay and neuter procedures
•Mass removal surgery
•Foreign body removal surgery
•Bladder stone removal surgery
•Splenectomy
•Emergency care for established clients during regular office hours
•Out-of-hours referrals to Veterinary Medical Center of Central New York and Companion Animal Hospital in Ithaca

Pricing

No published pricing information is available for this clinic.

People

The clinic lists Dr. Daniel Stack as owner, Dr. Kathy Congel as veterinarian, and Sally VanOstrand-Crill, LMSW, as veterinary social worker. Recent reviews also mention Dr. Smith, Rebecca Jenkins, Hannah, and Shane.

Reviews

Google reviews show a 4.7/5 rating from 467 reviews. Recent comments mention long-term satisfaction with care for cats and dogs, prompt help for an eye injury, clear explanations during visits, and estimates being available before treatment. A recent review also describes compassionate support around cremation arrangements and a paw print after a pet’s death. One recent negative review describes frustration with communication, follow-up, and management of a complex medical case.

Reviews for Stack Veterinary Hospital

Note: Showing the 5 most recent Google reviews out of 467 we track in total. Recent reviews may not be representative of overall sentiment.

Lauren DeJohn

1 month ago

I have been bringing my cats here for pretty much my entire life and everyone has always been wonderful. Shoutout to Hannah for taking great care of our kitty Binx and seeing us so quickly when he had a scratch in his eye. So thankful!

Mary Weinstein

Exceptional experience! Everyone has been great at Stack's but Dr. Smith really stands out. We adopted a dog that has many more needs than we were expecting and Dr. Smith seems to truly understand and care for both our dog and our situation. Thank you! .

Kimberly Horeth

2 months ago

We went to Stack for about a year. We saw Rebecca Jenkins. At first we only needed to go for our dog’s yearly exam. Last August our dog was diagnosed with diabetes. Then last February she was also diagnosed with “most likely having Cushing’s” after having a low-dose DST done. She has had an elevated ALP for years (which Cornell discovered) and nobody determined what was causing this. She did not show the signs/symptoms of Cushing’s and her ultrasounds came back as “unremarkable.” I wish someone had told us about the low-dose DST and the other specific tests for Cushing’s sooner. This may have prevented her diabetes. After our dog was diagnosed with “most likely having Cushing’s” over voicemail I called Stack back with questions and concerns. Rebecca Jenkins was not available so I left a message with the front desk. About two weeks later I called to ask why I had not heard back. I was told Rebecca Jenkins prefers communication through email. So my husband and I emailed her using the contact from her business card which was provided at the front desk. After a week of not hearing back we reached out and were told by Rebecca Jenkins “I do not use that email for client communication.” We expressed we felt frustrated while also saying we felt grateful. We specified our concerns. The following appointment when dropping our dog off for a blood glucose curve we were asked to stay after so Rebecca Jenkins could speak with us. Nobody told us this would be happening ahead of time. She said when we expressed our frustration it “rubbed her the wrong way.” She also said dropping our dog off at 8:30am was “special treatment” when we were told we could drop her off as early as 7:30am but that time kept being pushed later and later. Rebecca Jenkins also said our dog has “all her legs, toes and is not bleeding all over so is not as much of a priority as other patients.” She said she wanted us to work with a different veterinarian. We also were walked to the front door after this talk by a staff member. My husband and I spoke up hoping Rebecca Jenkins would hear us and address our concerns. I also filled out a survey I was sent after this appointment and never heard back. We did not want to switch to a new place but after this we do not have another option. Our concerns could have been addressed.

Steve Vaughan

I just want to give a shout out to Stack Vet as a whole, but especially standing out recently was Shane. All of our animals go to Stack and get great care. Early Monday morning, our elderly English bulldog passed away. We called when they opened. We were able to send her body for cremation and get a paw print first thing. Helping us when we arrived was Shane. The level of compassion and care he showed in the process made it a little bit easier. Thank you

Megan A

3 months ago

The vet techs were very nice and sweet to my cat Gracie and the vet was great too. They explain everything to you ahead of time, will give you an estimate if you want and took good care of her while she was in their care during the day.